Registration

Register Your Stair Lift

IMPORTANT: Please complete the warranty registration for your stairlift within 30 days of receipt of the goods. Failure to do so will invalidate the warranty. This can be done either online, or by completing the registration card recieved with your stairlift.

The ACORN Superglide 120 stair lift is covered by a comprehensive warranty. In the unlikely event that you experience difficulty with your stair lift, first refer to the trouble-shooting section or visit our website at www.acornstairlifts.com/support. If you continue to experience difficulty and you purchased the stair lift directly from ACORN Stairlifts, Inc., please telephone 866 782 4754 for technical support. If you purchased your stair lift from a dealer, please contact your dealer for assistance.

Warranty Registration Form
Your Full Name
Your Address
 
Town / City
State / Province
Zip / Postal Code
Country
Your Telephone Number
Your Email Address
Date Received:
Date Installed:
Name of Dealer
Stair Lift Serial Number

What the warranty covers
  • All and any defective parts due to faulty manufacture for a period of 12 months from the date of receipt of the goods.
  • A defective stair lift motor and gearbox due to faulty manufacture during the period of original ownership.
What the warranty does not cover
  • Damage to parts caused by misuse, improper installation, or neglect of the equipment.
  • Consumable items, namely the stair lift batteries and remote control batteries.
  • Reasonable wear and tear during the life of the unit
  • Damage caused during shipment (unless the damage is reported to ACORN Stairlifts, Inc., by telephone with 24 hours of receipt of the goods).
  • Labor charges for installation, out of warranty return repair, parts for out of warranty return repair, shipping for return repair.
  • Unauthorized or non-factory modifications to the stair lift.
Warranty notes
  • The warranty is null and void unless the form above is fully completed and submitted successfully to ACORN Stairlifts, Inc., within 30 days of the receipt of the goods.
  • In no event will the warranty liability exceed the price paid for the product, from direct, indirect, special, incidental or consequential damages resulting from the use of the product or any accompanying documentation.
  • ACORN Stairlifts Inc. does not offer refunds for any product.
  • ACORN Stairlifts Inc. reserves the right to repair or replace equipment at its discretion. UPS ground shipping charges will be paid by ACORN Stairlifts Inc for warranty parts for the first 30 days following the installation date. After 30 days, the shipping charges are the sole responsibility of the purchaser. Shipping charges for non-warranty parts and/or unit repair/replacement are the sole responsibility of the purchaser. Any requests other than UPS ground shipping will be paid for by the purchaser
Please retain all packaging material, for use in the event that the equipment needs to be returned to us.