Frequently asked stairlift questions
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What is the Returns Policy?
Stair lifts are custom made product. The track is cut to the length of your stairs and custom made based on which side of the staircase to mount the unit. As this is a custom made product, cut to your specifications, it is non returnable. Once the manufacturer has cut the track, your order becomes non-refundable. It is therefore essential that you follow the measurement guidelines, and double check before placing your order.
If you have any problems or questions we will be pleased to answer them just call our TOLL FREE number 1-866 STAIRLIFT (1-866-782-4754)
We wish to help you as much as we possibly can, if you have a question which isn't answered here, please contact us or call one of Acorn's friendly and experienced advisors on 888 211-1245.