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Top 4 Common Stairlift Questions

12:00am & Health

Here at Acorn, we understand that opting for a stairlift can be a big change in people’s lives, though it shouldn’t be a difficult one. In our experience, it’s also a decision you won’t regret. The one comment we hear all the time from satisfied Acorn customers is: “I only wish I’d done it sooner.”

If you’re making that decision and have questions to ask, the best way to start is by giving us a call at 1-866-873-6574 to speak to one of our friendly and helpful stairlift specialists.

In the meantime, here are four of the most frequently asked questions:

QUESTION #1: Will my stairs accommodate an Acorn Stairlift? The answer is almost certainly yes. Acorn builds, supplies and installs around 70,000 stairlifts per year and it is very rare indeed that we come across a staircase that we are unable to accommodate. Some people worry that their stairs are too narrow, but Acorn Stairlifts are designed to be extremely slim, with seats, armrests and a footrest that all fold up neatly when not in use. Our stairlift rails are also slim unobtrusive and fix to the staircase, not the walls.

For curved staircases our pioneering FastTrack® modular rail system is extremely versatile and flexible, capable of providing bespoke stairlift solutions in almost all settings. Our FastTrack®modular system is a system built on a comprehensive inventory of differently shaped interlocking rail sections, allowing us to select the right sections for your stairs and assemble the rail in as little as a few days, if available, far faster than any other manufacturer.

QUESTION #2: How much will an Acorn Stairlift cost? Since no two staircases are exactly the same, it’s impossible to give a standard price. What we can tell you though, is exactly how much your own custom made Acorn Stairlift will cost, with no hidden extras or unexpected add-ons. The way we do this is through a completely FREE, no-obligation home consultation by one of our experienced Acorn Stairlift surveyors, based all around the US. Our surveyor will first ask about your individual needs, then precisely measure your staircase. Only then can we recommend the ideal solution for you and your home, and provide a comprehensive all-inclusive quote for the work. We won’t pressure you and your quote is valid for a year, giving you plenty of time to decide.

QUESTION #3: How quickly can an Acorn Stairlift be installed? Some of our customers need a stairlift urgently, perhaps after a fall or returning home from a stay in hospital. In the past it could take several weeks to design, build, ship and install a one-off stairlift rail – especially for a curved staircase – and with some stairlift companies it still does. But Acorn can fit your stairlift within a few days of your first contact if available, even for curved stairs.

QUESTION #4: Will I be safe on my stairlift? All Acorn Stairlifts are independently tested to meet or exceed all current and relevant safety standards. Our installer will complete a comprehensive safety check and make sure you are completely confident in all aspects of using your stairlift before leaving you with it. In the rare event that something does go wrong, help is just a phone call away, seven days-a-week, 365 (366 this year) days-a-year.


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The Arthritis Foundation's Ease-of-Use Commendation

We are proud to be the very FIRST stairlift company to earn the Arthritis Foundation's Ease-of-Use Commendation. It is yet another effort that continues to prove that Acorn Stairlifts is a pioneer in the industry, always striving to stay ahead of the game, and to help our customers by providing the absolute best solution for their needs.

Arthritis Foundation logo