Acorn StairSafe is a remote monitoring system built into your current or new Acorn Stairlift. It keeps you and your loved ones informed about how the stairlift is being used, giving the whole family peace of mind without needing to ask.
What is StairSafe?
The StairSafe system consists of a small module installed in your Acorn Stairlift. This module updates you with information on your stairlift in real-time, monitoring its location, journey, and usage. This StairSafe feature was designed to ease your worries about the safety and functionality of your stairlift, providing you and your loved ones with security and peace of mind.
What Information Does StairSafe Monitor?
For your safety, your Acorn Stairlift is in constant communication with our central monitoring center to ensure excellent operation. From the amounts of trips you've taken to your overall battery usage, StairSafe allows you to check out all your stairlift's important specifics. StairSafe can detect the following information and send updates to you or a loved one via text message:
- Activated Safety Edges
- Lift Switch ON/OFF
- Sleep Mode Activation
- Irregular Use
- Lift Moving
- Safety Rail Position
- Minor & Major Error Codes
- Service Required
- Battery Usage
- Lack of Charge
How Do I Access My StairSafe Information and Receive Notifications?
You can quickly and conveniently access all your StairSafe information through the Acorn Club customer portal. If you have not yet set up your account, you must complete this first. Once you have activated your account, you will be able to download the Acorn Club app onto your mobile device to receive push notifications from StairSafe. StairSafe allows you to set up regular notifications about usage and receive updates via text message with all relevant information. StairSafe works alongside your annual professional service to catch issues early as well.
What are the Benefits of StairSafe?
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Safe and Secure Settings
Maintain the safety and security of your details, as well as the information of your assigned contacts. Acorn Stairlifts and StairSafe take care of your information and only use it for in-app features.
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Save Money
When you get regularly notified about your Acorn Stairlift you can help prevent costly repairs. Get ahead of an unlikely inconvenience or costly repair with the help of StairSafe.
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Informative Details
From the number of trips you've taken to your overall battery usage, StairSafe lets you check all your stairlift's key details.
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Your Stair lift Data in One Place
Get all your stair lift’s up-to-date details with the click of a button. This feature is now a part of our Acorn Club customer portal and provides a continuous summary of the activity and status of your stairlift right at your fingertips.
- Acorn Stairlift, In-House Design
With our StairSafe app and how we design our stairlifts, everything is handled through Acorn. No third-party dealers will be handling your data or service requests.
FAQs
- What is Acorn StairSafe?
StairSafe is a remote monitoring feature available with compatible Acorn Stairlift models. It uses a built-in monitoring chip to provide information about the stairlift’s location, journeys, usage, and operating status through Acorn Club.
- How does StairSafe notify me if something’s wrong?
StairSafe can send monitoring updates and alerts through text messages or the Acorn Club app, depending on your notification settings.
- Can a family member monitor the stairlift remotely?
Yes. Approved family members or trusted contacts can receive StairSafe information and alerts through Acorn Club.
- Is there an extra cost for StairSafe?
Yes. StairSafe is available at an additional cost and requires a compatible StairSafe model with the monitoring chip needed to provide remote information and alerts.
- Do I need the Acorn Club app to use StairSafe?
Yes. You need an Acorn Club account to access StairSafe monitoring information. Acorn Club is available to all Acorn customers, but monitoring information and alerts are only available to customers who have purchased StairSafe.
